Refund Policy

Refund and Replacement Policy

Last updated: August 3, 2026

This policy explains how refunds and replacements work for orders placed on the Prescott Bio Canada Site. It dovetails with our 48-Hour Replacement Guarantee — the guarantee covers defective and mis-shipped vials; this policy covers everything else, including buyer’s-remorse returns and the mechanics of how refunds are issued.

All products are sold research-use-only (RUO). Vials are sealed and lot-traceable, so opened vials cannot be returned once the seal is broken.

1. 48-hour defective-vial replacement

If a vial arrives damaged, contaminated, mis-labelled, short-shipped, or if we sent the wrong SKU, you are covered by our 48-Hour Replacement Guarantee. Email support@prescottbiopeptides.st within 48 hours of the carrier’s delivery scan with your order number and photos. We replace the affected vial at no cost. Replacement is the primary remedy for defects — see the guarantee page for the full policy, including reconstitution-visible defects and escalation.

2. 14-day unopened return

If you change your mind, you may return unopened, factory-sealed vials within 14 days of the carrier’s delivery scan for a refund to your original payment method, less a 15% restocking fee and the original outbound shipping cost. To qualify:

• All vials in the return must be in their original packaging with the tamper-evident seal intact.
• The lot number on the vials must match the lot number on your packing slip.
• You must email support@prescottbiopeptides.st before shipping the return so we can issue a return authorization (RA) number and the correct return address.
• Return shipping is at your cost and risk. We recommend a tracked service; we cannot refund items that do not arrive.

Once we receive and inspect the return, we issue the refund within 5 business days. Refunds hit your original payment method within 5–10 business days of issuance depending on your bank or card processor.

3. Non-refundable exceptions

The following are final sale and cannot be refunded or returned:

• Vials with a broken tamper seal or any sign of use.
• Vials shipped more than 14 days before your return request.
• Orders paid in cryptocurrency (BTC, ETH, USDC). Crypto refunds against the original wallet are not offered because of exchange-rate volatility and irreversibility. Crypto orders that qualify for the 48-hour defective replacement receive a replacement vial at our cost; if a refund is legally required, it is issued as store credit.
• Custom or made-to-order items (e.g. lots synthesized specifically for a purchase order).
• Items marked “final sale” on the product page or invoice.
• Bundles and multi-item promotions are refundable only as a complete bundle, not by individual line item.

4. Refund method

Refunds are issued to the original payment method:

• Card orders — refunded to the original card via Stripe. Typically visible on your statement within 5–10 business days.
• Interac e-Transfer — refunded via Interac e-Transfer to the email on your order.
• Crypto orders — see section 3 above. Store credit only, if applicable.

Cash refunds to a different account or method are handled case-by-case on operator review and may require additional identity verification.

5. Refund alternative — store credit

If you prefer, we can issue a refund as store credit against a future order (typically at 1.05× the cash refund amount as a courtesy). Store credit does not expire, is transferable within the account, and can be combined with promotional discounts.

6. Refund timeline

• Defective-vial replacement approval — within 24 hours of your email under the guarantee.
• Return authorization for unopened return — within 1 business day of your email.
• Refund issuance after we receive the return — within 5 business days.
• Refund visible on card statement — 5–10 business days after issuance, depending on your bank.

7. Order cancellation before dispatch

You may cancel an order at no charge if it has not yet been dispatched. Email support@prescottbiopeptides.st with your order number. Once the parcel is with the carrier, the order can no longer be cancelled — you may still initiate a 14-day return once it arrives.

8. Damaged or lost in transit

If your parcel arrives visibly damaged or the tracking shows it as delivered but you never received it, treat it as a defective-shipment claim under the Guarantee and email support@prescottbiopeptides.st within 48 hours. We will work with the carrier to resolve.

9. Questions

Refund questions: support@prescottbiopeptides.st. Escalations: founder@prescottbiopeptides.st.